[In spite of the fact that she's much smaller, Iris takes her hand to help her stand, smiling back at her.]

I do hope you aren't injured. I wish I could offer you some tea if you're shaken at all, but I'm not quite accustomed to the herb selection here.

[Iris turns her attention to the ladder.]

I could try to make that more sturdy so you can get to whatever it is you're trying to reach, at the very least.